PATIENT INFORMATION
ABOUT YOUR VISIT
Preparation for your appointment
New Patients
Selected doctors now taking new patients!
Billing
We are a private billing practice. Please be aware that you may need to pay for your consultation. Concession cards are welcomed, without a concession card bulk billing is at the discretion of the consulting GP. Please speak with reception staff regarding specialist and allied health appointments as these usually incur a fee.
Test Results
We share the responsibility to make sure your test results are acted upon if needed. Our nursing or reception staff will contact you if there is anything abnormal with the results. If you do not hear from us you can assume your results are normal however it is encouraged to book an appointment with your GP to follow them up. Results are not given over the phone by request.
Medical Certificates
In order to obtain a medical certificate you must have a consult with a GP. Medical certificates will not be backdated.
Privacy Policy and Rights
Under the Privacy Legislation Act you are able to access your personal health information by making an appointment with your doctor, records can then be released once discussed. Please be aware of our collection statement which outlines our policy and procedures regarding patient confidentiality.
MULTI-DISCIPLINARY APPROACH TO ALL YOUR HEALTH CARE NEEDS
Repeat Prescriptions
Please ensure you check to see when you are running out of medication. In the interest of our patients health our doctors will not issue a prescription without an appointment. If there is a personal agreement between yourself and the GP for reoccurring scripts and the GP is happy to do the scripts without a consultation there will be a $20 fee.
Emails
For general enquiries please email through to reception@dmahg.com.au. Please note this email is for general enquiries only, all appointments must be made by phoning.
Cancellations
As a busy practice our books fill up very quickly, if you need to cancel an appointment please notify one of our reception staff so that it can be offered to another patient in need. While our GP appointments do not incur a cancellation/non attendance fee some of our specialist appointments do.
Cancellation Policy for Philippa Scott and Srijan Sinha:
We require more than 24 hours’ notice to cancel or reschedule a consultation with Philippa Scott and Srijan Sinha without incurring any extra fees. As 1 hour is reserved for you please be courteous in giving as much notice to reschedule so that the appointment can be offered to another needful patient on the waiting list.
If you are to cancel your appointment within the 24 hour period or you do not attend the appointment there will be a 50% of your consultation fee charged to you for Philippa and $50 for Srijan. This includes bulk bill patients.
To cancel we would prefer you call, as the emails are not constantly monitored. Please note that while we do provide an SMS reminder service this is not to be relied upon, as you are responsible for knowing your appointment times.
Please note that we reluctantly use debt collection services for unpaid invoices.
Feedback
Direct feedback and suggestions can be forwarded to the Practice Manager Ms Channi Udalagama by phoning 02) 6815 9900 or emailing
If unsatisfied you can phone the HCC Complaints Department on 02) 9219 7444 or toll free 1800 043 159