PATIENT INFORMATION
New Patients
Selected doctors now taking new patients.
Billing
We are a private billing practice. Please be aware that you may need to pay for your consultation. Concession cards are welcomed, without a concession card bulk billing is at the discretion of the consulting GP. Please speak with reception staff regarding specialist and allied health appointments as these usually incur a fee.
Test Results
We share the responsibility to make sure your test results are acted upon if needed. Our nursing or reception staff will contact you if there is anything abnormal with the results. If you do not hear from us you can assume your results are normal however it is encouraged to book an appointment with your GP to follow them up. Results are not given over the phone by request.
Medical Certificates
In order to obtain a medical certificate you must have a consult with a GP. Medical certificates will not be backdated.
Privacy Policy and Rights
Under the Privacy Legislation Act you are able to access your personal health information by making an appointment with your doctor, records can then be released once discussed. Please be aware of our collection statement which outlines our policy and procedures regarding patient confidentiality.
Repeat Prescriptions
Please ensure you check to see when you are running out of medication. In the interest of our patients health our doctors will not issue a prescription without an appointment.
Reprint of Document
Please keep your medical documents safe. To reprint a script or referral there will be a $20.00 administration fee.
Emails
For general inquiries please email through to reception@dmahg.com.au. Please note this email is for general inquiries only, all appointments must be made by phoning.
DNA (Did Not Attend) Policy
As with many other medical practices, we are experiencing a high level of demand for our services making it increasingly difficult for patients to get a routine appointment with their usual provider.
Patients who do not attend a booked appointment adversely impacts on practice staff and patients in the following manner:
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If the appointment has been missed or cancelled with little to no notice, too late to offer the appointment to another needful patient.
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Increases the waiting time for patients needing to book an appointment.
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Adds additional work to reception to follow up DNA patients.
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Appointments range in length from 10 minutes – 1 hour. If a patient is booked for a longer time it impacts on the provider not having that space filled.
Our Policy
A DNA occurs when:
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An appointment is not attended by the booked patient
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The patient fails to contact the practice in advance to cancel or reschedule
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The patient calls to cancel with not enough notice (2 hours is required)
GP DNA Policy
A $25 fee will be apply to a patient when;
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A patient/family DNA’s three times within a three month period
ALLIED HEALTH & SPECIALIST DNA Policy
A $50 cancellation may apply to patients who;
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Fail to attend an initial confirmed appointment
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An appointment that was booked for 30-60 minutes of the providers time
How to avoid becoming a DNA
We understand that circumstances can arise where a patient is unable to phone and cancel an appointment, in this case the practice will review the DNA fee. Repeated offences are not accepted and will be charged accordingly.
Patients will need to give a minimum 2 hours notice if they cannot attend an appointment this can be done by phoning reception 02 6815 9900 or going to the practice to cancel with reception.
Text messages are sent out 24 hours in advance however they should not be relied upon as it is up to the patient to be responsible for their appointments.
Reminder: It is the patient’s responsibility to update their contact details with reception.
Feedback
Direct feedback and suggestions can be forwarded to the Practice Manager Ms Channi Udalagama by phoning 02) 6815 9900 or emailing
If unsatisfied you can phone the HCC Complaints Department on 02) 9219 7444 or toll free 1800 043 159
